Frequently Asked Questions
How I cancel the subscription ?
1. If you made payment via CCBill, go to http://www.ccbill.com and click on the button CANCEL SUBSCRIPTION.
2. If you made payment via Epoch, please go to www.epoch.com, full in the form your email and username, confirm it and then click by ACTIONS on Cancel.
3. If you made payment via Click&Buy, click to your account by Click&Buy and then click on button CANCEL.
4. If you made payment via Webbilling, go to www.webbilling.com
1) I've paid with Epoch and my access doesn't work
Due to the difference in time between the Epoch billing company offices and your local time, your access might be functional with a delay.
You will not loose any of the time you've purchased and your access will be functional within up to 30 minutes from your purchase.
If you have any further questions please contact support.
2) Can I visit your club?
Of course, that's the main idea behind it! Just better send us an enquiry and make a reservation, we are ussually booked a week upfront! A valid passport is required to enter the cam observed areas of the club downstairs.
If you just want to visit the erotic restaurant and a showbar, have a drink or a dinner, you won't be on cams.
3) Is that Real?
You bet, if you don't believe make a reservation and we will take care of you!
4) Where is the club located?
Prague, Czech Republic a city with several hundred thousand tourists every year, known for some of the nastiest partying around plus the best girls and beer in the world.
5) How is that with personal sex DVD's?
Private couples receive a DVD for free as far as they agree that we'll use it on the website!
6) When are the parties happening?
Swingers night - every Saturday, contact: info@swingersclubprague.com
Private couples night - every sunday, CONTACT US with further enquiries.
7) I can't download videos, how is that possible?
You have exceeded your daily quota. Due to the security reasons the number of video downloads during 24 hours is limited.
8) What is the quality of the video in the members area?
The streaming flash quality is 640 x 480 / 800 kbps
The download quality of the clips is currently being upgraded to 1,15 MB according to the feedback of our current members.
Don't forget there is a minimum of 7 hours of live broadcast included in the membership fee every Saturday starting cca 19:30 CET (12:30 pm PST).
9) I'm having problems skipping the downloaded videos
To assure the optimal performance you might download the Windows essentials codec pack at:
http://download.cnet.com/Windows-Essentials-Media-Codec-Pack/3000-2140_4-10662709.html?tag=mncol]
Alternatively you may download BS Player, that is available for free at http://www.bsplayer.org/ to play the videos.
In case this would not help please contact our support.
